FAQ
Please take the time to carefully read the Frequently Asked Questions. 
If you find your questions have not been answered, do not hesitate to send a raven!
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                    At this time, I only ship within the Netherlands via PostNL or DHL depending on the size and type of package. I do hope to expand to other realms in the future - you can subscribe to my newsletter of follow on socials to stay tuned for updates!
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                    Domestic deliveries within the Netherlands typically take 1–3 business days after the order has been dispatched. I’ll always do my best to send your item as swiftly as possible!
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                    Once your order has been lovingly packed and shipped, you’ll receive a tracking number via email so you can follow your parcel's journey through the postal realms.
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                    My webshop is powered by Shopify, and accepts a wide range of secure payment methods, including:
- Credit Cards (Visa, Mastercard, American Express)
 - PayPal
 - Apple Pay
 - Google Pay
 - Shop Pay
 
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                    No. As I participate in the Dutch KOR (Small Business Scheme), I am not required to charge VAT on my products, therefore you do not have to pay VAT.
If you would like more information on this, you can refer to the KOR website (available in Dutch).
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                    For EU customers:
In accordance with EU policy, you are entitled to a 14-day return window. You must contact me and return the items to me within the 14-day period to be entitled to a full refund. Return shipping expenses are the responsibility of the customer.
Custom and personalized orders are not eligible for return unless defective.
For non-EU customers:
Returns and refunds are handled on a case-by-case basis, especially for handmade items. Custom orders are not eligible for return unless defective.
I want you to feel truly happy with your purchase. If something is wrong with your order or it arrives damaged, please contact me within 7 days of receiving your package.
Please refer to the full details on the Terms & Conditions page, or send me a raven for support.
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                    Every creation is handmade with care in my cozy home studio in the Netherlands. When purchasing a piece, you are truly supporting a one-woman creative endeavor, from the very first sketch to the final stitched detail.
You can follow me on my socials for some behind-the-scenes glimses of my studio and my creative process!
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                    All art prints in the shop feature original artwork lovingly hand-painted, drawn, or digitally illustrated by me. Prints are printed on-demand in my home studio, using high-quality fine art print paper to ensure rich colors and lasting beauty.
Each artwork is created with care and intention—whether it began with a brush, pen, or digital stylus.
Please refer to the individual product listings for available sizes, details about the medium used (e.g., watercolor, ink, digital), and any other specificities.
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                    No. All photography, illustrations, and visual designs with the exception of fabric prints, are hand-drawn and/or created by me.
I do not support the use of AI-generated art in my creative process. While I do my best to avoid AI-generated fabric prints as well, sometimes these can slip through the cracks - especially when sourcing from large suppliers as it is not always easy to locate the designer of the licensed print. If I find that any of the prints are derived from AI, I will no longer restock these fabrics once stock runs out.
I appreciate your understanding and am happy to answer questions about specific products.
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                    All jewelry is handcrafted using stainless steel or hypoallergenic metals that are free from nickel, lead, and cadmium.
While I take great care in sourcing safe materials, I am not the manufacturer, and therefore cannot guarantee 100% freedom from contact contamination. If you have a severe metal allergy, please keep this in mind when ordering.
Apparel
                        
 
                    
                    All fabrics are pre-rinsed with hypo-allergenic detergent to minimize shrinkage or contact irritation from dyes used during the manufacturing of the fabric.
Details on fabric types, fiber content, and care instructions are listed on each product page. If you're unsure or need extra information, feel free to reach out before ordering.
