Last updated: 11/10/2025

At Handmade by Coelsige, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and applicable Dutch law.

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1. Controller & Contact Details

Handmade by Coelsige
Kelsey Yurkow (artist alias: Coelsige)
KVK Number: 98079913
Email: info@handmadebycoelsige.com
Address: Matho Tongastraat 39
1336 GN, Almere, the Netherlands

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2. Personal Data We Collect

When you interact with our webshop, we may collect the following personal data:

• Identification details (name, address, email, phone number)

• Order information (products purchased, order number, payment status)

• Payment information (processed securely via third-party payment providers; we do not store your full payment details)

• Communication data (messages or inquiries sent via our contact form or email)

• Technical data (IP address, browser type, device information, via cookies or analytics tools)

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3. Purpose & Legal Basis

We process your personal data for the following purposes:

• To fulfil your orders and deliver products.

• To process payments securely.

• To communicate with you about your order or inquiries.

• To comply with legal obligations, such as tax and accounting requirements.

• To improve our webshop and user experience.

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4. Data Sharing

We may share your data with:

• Shipping providers (e.g., PostNL, to deliver your orders).

• Payment processors (e.g., Shopify Payments).

•Email provider (for newsletters, only if you opt in).

Each processor is under contract to comply with GDPR.

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5. Data Retention

We keep your data only as long as needed:

• Order details: retained for 5 years for tax and legal compliance (Dutch Civil Code).

• Newsletter emails: retained until you unsubscribe.

• Technical logs: typically less than 30 days, unless needed for security investigation.

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6. Your Privacy Rights

You have the right to:

• Access your personal data.

• Rectify or erase your data.

• Restrict or object to processing.

• Obtain your data in a portable format.

• Withdraw consent at any time for marketing purposes.

You may lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe your data rights have been violated.

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7. Cookies & Tracking

We use only essential cookies for website security and shopping functionality. If we ever use marketing or analytical cookies, you will be asked for consent beforehand.

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8. Security

We maintain HTTPS for secure communication. We store data securely and will notify affected users within 72 hours of any data breach, as required by Dutch law.

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Summary

• We handle only data needed to process your orders and your marketing preferences.

• Your data is never shared for advertising unless you choose to opt-in.

• You always control your personal data - ask, correct, delete anytime.

• We only retain your data as long as legally or practically necessary.